Service Support
Provide you with device lifecycle services.
User requirements
Contract formation
Production orders
Manufacturing quality
FAT acceptance
Organise delivery
Installation
Data monitoring and early warning
Size Spare Part
Spare parts
Training
Upgrade the service
Validation service
Remote assistance
Emergency treatment
After the contract is signed, Dr.Pharm production planning department will check the equipment information one by one in the contract. According to the specific needs of customers, the production order of the system will be generated to clarify the specific functions and configurations required by the equipment production.
standard formulation, processing technology, production organization,hour performance, outsourcing processing, quality acceptance
Dr.Pharm always adhere to the principle of quality first consistently on the product quality of the output strict control, the manufacturing process is in accordance with the latest production standards at home and abroad,in order to achieve higher precision Dr.Pharm introduced advanced production at home and abroad only in equipment processing production.The professional technical department of Hanlin will formulate a detailed BOM list according to the specific needs of customers and send it to the production department, which will process and produce the equipment in strict accordance with BOM requirements. Dr.Pharm production department has a perfect manufacturing process and standardized management system. Thus greatly improve the production equipment for various resources consumption of products to the customer to provide the required equipment, at the same time,Dr.Pharm set up by the company vice president personally led group from the material approach to process the quality of supervision and the final product acceptance to ensure that the output from the academician of each product are accord with the requirement of customers.
Safety equipment in good condition after arriving at the customer Hanlin will send excellent after sales engineer to the customer for equipment installation and debugging,Hanlin has perfect after-sales service system, after sales engineer will develop equipment detailed installation plan and debugging process of coordination with the customer to complete the equipment installation and debugging work in customer factory, At the same time, Dr.Pharm has set up a professional verification team to assist customers to complete the installation and commissioning of equipment and verification work according to the specific needs of customers.
In order to meet the arrival of 5G era and the national requirements for accelerating the digital transformation of the traditional solid preparation industry, the advanced 5G digital equipment monitoring system that Dr.Pharm takes the lead in using not only carry out data monitoring of key parameters of the equipment, but also achieve data analysis according to relevant data. System will be according to the abnormal data and compared with fault diagnosis model analysis the diagnosis results, fault analysis and solutions to push to maintenance personnel, and at the same time this problem will be sent to the equipment manufacturer,Dr.Pharm will prepare the corresponding spare parts according to the concrete situation so as to solve the customer should stop time is too long cause of problems.
All parts of Dr.Pharm are designed to provide simple mold size parts replacement for various products. To ensure the highest quality, size pieces are customized using expertise in machinery and packaging materials and then manufactured according to pharmaceutical industry regulations and standards.
For new design mold manufacturing, according to customer samples and requirements to analyze. Before production through simulation verification, optimization design. This custom mold is tested and approved by the customer, and then by our professional engineers to install and debug or set up the program.
We have professional service engineers, and will train your machine operators and maintenance personnel in mechanical operation and electrical maintenance according to the technical level of each operator. This service can be carried out at the customer site or Dr.Pharm factory.
In order to meet the requirements of customers, our professional and technical personnel will check and review the products to provide optimized upgrade solutions.
Get in touch with us
We will get back to you within 24 hours to help you solve your problem